Orders & Payments

Simply browse our products, add your desired items to the cart, and proceed to checkout. You’ll receive an order confirmation via email once your purchase is complete.

We offer a variety of secure payment options including major debit and credit cards, digital wallets, and cash on delivery (COD) where applicable.

If your order has not yet been shipped, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible.

Shipping & Delivery

Yes, we deliver to most areas within the Kingdom through trusted courier partners.

Orders are typically processed and delivered within a few working days, depending on your location and the availability of the items ordered.

Yes, once your order is dispatched, you’ll be notified with tracking details so you can follow your delivery.

Returns & Exchanges

If you’re not satisfied with your purchase, you may request a return within a limited period after receiving your order, provided the item is unused and in its original packaging.

Contact our customer service team with your order number and reason for return. We’ll guide you through the process.

Once the returned item is inspected and approved, refunds are processed within a reasonable timeframe using your original payment method.

Product & Warranty

Many of our bags are designed to meet standard airline cabin size requirements. However, we recommend checking with your airline before traveling.

Yes, all our luggage products include a limited warranty covering manufacturing defects.

Our luggage is made using high-quality materials such as ABS, polycarbonate, and durable fabrics to ensure long-lasting performance.

General Questions

Gift wrapping may be available on request for certain products. Please reach out to us before placing your order.

We operate primarily online to make shopping easy and accessible across Saudi Arabia.

Absolutely. Our website is protected by secure encryption protocols, and your payment details are processed through trusted gateways.

Need More Help?

If you still have questions, we’re happy to assist.

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