european tourister logo
european tourister logo

Effective Date: 01/01/2025
Last Updated: 01/01/2025

At European Tourister, customer satisfaction is our priority. If you’re not entirely satisfied with your purchase, we’re here to help.

1. Returns Eligibility

You may return items within 07 days of receiving your order, provided that:

  • The item is unused and in its original condition
  • It is in the original packaging with tags and labels intact
  • A valid proof of purchase or order confirmation is provided

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made items
  • Items damaged due to misuse or negligence

3. Return Process

To initiate a return:

  1. Email us at info@europeantourister.com with your order number and reason for return.

  2. Our team will confirm the return eligibility and provide shipping instructions.

  3. You will be responsible for return shipping costs (unless the return is due to our error).

4. Refunds

Once we receive and inspect your returned item, we will:

  • Notify you of the status of your refund
  • Process the refund to your original method of payment within 7–10 business days

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@europeantourister.com.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Include clear photos and order details
  • We will offer a replacement or refund at no additional cost

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Include clear photos and order details
  • We will offer a replacement or refund at no additional cost

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank or credit card account again

  2. Contact your payment provider

  3. If the issue persists, email us at info@europeantourister.com

8. Contact Us

For questions or to start a return:

European Tourister
Email: info@europeantourister.com
Website: https://europeantourister.com

8. Contact Us

For questions or to start a return:

European Tourister
Email: info@europeantourister.com
Website: https://europeantourister.com

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