Product Information and Warranty

Here at European Tourister, we take pride in offering high-quality bags and travel luggage designed for style, durability, and functionality. Here’s what you need to know about our products:

• Premium Materials: Our bags and luggage are crafted from top-grade materials to ensure durability and longevity.
• Detailed Specifications: Each product page provides comprehensive details on size, weight, features, and materials.
• User Guides: Find user manuals and care instructions on each product page to help you get the most out of your purchase.
• Design and Functionality: Our products are designed with both aesthetics and practicality in mind, featuring various compartments, ergonomic handles, and secure closures.

European Tourister Warranty and Customer Care

Our bags and travel luggage collections are covered for three (3) years. This warranty starts from the date of purchase or delivery and is valid for purchases made at authorized European Tourister stores, dealers, or on tomcruiser.com.

First Year of Ownership

During the first twelve (12) months of ownership, your European Tourister product is protected against damage, including normal wear and tear, airline handling, or transit-related issues. We will cover all repair expenses, including shipping to and from our repair facility. If the damage is beyond repair, we will replace the item or provide a product of similar value.

Note that damages due to abuse, cosmetic damage (e.g., scratched leather or stained fabrics), and incidental or consequential damages are not covered.

Three Year Coverage

For three years, European Tourister covers manufacturing defects and normal wear and tear, and will repair items with defects in materials or workmanship, such as faulty handles, zippers, or locks.

However, European Tourister does not cover damage caused by airlines or transit. Claims for transit-related damage should be directed to the carrier. As with the first year, damages resulting from abuse, cosmetic issues, and incidental or consequential damages are excluded.

Repair and Refurbishment

If you need repair or refurbishment for a product older than three years, we offer high-quality service at reasonable costs. If a repair is not feasible, we will suggest alternative options. Contact your local service center to discuss shipping and handling costs before sending your product for repair.